A multiple retailer MUST have three or more stores across Northern Ireland with one being in Bangor. Mystery shoppers will be looking for excellence in customer service standards that enhance the shopping experience. Multiple retailers must prove that they are focused on their customer’s individual needs through their product offering, customer service and store environment.
It is with great pleasure that Bloomfield Shopping Centre & Retail Park Traders Association is sponsoring the Customer Service - Multiple Retailer category at the 2018 Bangor Business Awards.
Choice of traditional retailer has never been so broad or so fluid. The retail sector is changing more rapidly than ever before in no small part due to the inexorable rise of E-commerce. However, one constant is the ability for Customer Service to positively differentiate a business from its competitors.
At Bloomfield we are constantly striving to deliver to our customers the best shopping experience possible both as a Centre and individually as Retailers. We recognise the value of customer loyalty and never take it for granted. In the current environment complacency in business can be fatal.
Great Customer Service is no fluke - it takes vision, planning, leadership, colleague buy-in and hard work so any finalist in this category really deserves recognition – congratulations to you all.